Terms & Conditions

1. Who we are

Front Door is a home-services marketplace. We connect customers with independent service professionals for jobs such as aluminium and glass work, appliance repair, cleaning, painting, CCTV, and other home services offered on the Platform. We are not the employer of professionals unless we expressly say so in writing.

2. Eligibility

You must be at least 18 years old and capable of entering a binding contract under Indian law. If you use the Platform on behalf of a business, you confirm you are authorised to bind that business.

3. Accounts

• You must provide accurate name, phone, and other details, and keep them updated.
• You are responsible for activity on your account. Do not share your password or OTP.
• We may suspend or close an account that is misused, fraudulent, or violates these Terms.
• Professionals must also meet our onboarding, verification, and category-approval requirements.

4. Bookings

• A booking request is an offer to take a service at the price, date, time slot, and address you confirm.
• A booking is confirmed only when the Platform shows confirmation and, where required, a professional accepts the job.
• Service scope, add-ons, and measured work (for example per kg, inch, or sq. ft.) follow the description and rates shown at checkout. Extra work on site may be charged only after you agree.
• You must provide safe access, a correct address, and a reachable phone number.
• We may cancel a booking if no professional is available, if details are incomplete, or if we suspect misuse.

5. Prices, coupons, and payments

• Prices shown are in Indian Rupees and include the applicable service charge unless stated otherwise. Taxes, parts, or materials may be extra if disclosed before you approve them.
• Coupons apply only as stated (minimum order, category, expiry, one-time use).
• You may pay online (for example UPI or other methods we enable) or as offered at checkout. A booking may stay unpaid until we receive confirmation from the payment provider.
• You authorise us to collect amounts due, including cancellation fees where applicable.
• Professionals receive payouts after platform commission, as shown in their dashboard and these Terms.

6. Cancellations, no-shows, and refunds

• You may cancel from your booking screen before the professional starts the job, subject to the window shown at booking.
• Late cancellation, refusal of access, or a no-show may reduce or cancel a refund, and we may charge a visit or cancellation fee.
• If Front Door or the professional cancels before work starts, we will refund eligible prepaid amounts to the original payment method or wallet, after the payment provider processes it.
• Complaints about quality must be raised promptly through the app, website, or support. Recheck or partial refund, if any, is decided case by case after review.
• Parts already purchased or custom work already completed may not be refundable.

7. Professionals

Professionals are independent contractors. They are responsible for the quality and safety of their work, tools, licences (where required), and on-site conduct. Front Door may verify documents and ratings, but verification is not a guarantee of outcome. Any contract for the service is between you and the professional, except for Platform fees and payment collection we handle.

Professionals must not solicit customers off-Platform to avoid fees, must not misuse customer data, and must follow job instructions and our code of conduct. We may withhold or adjust payouts for chargebacks, fraud, or policy breaches.

8. Platform role and commission

Front Door provides listing, matching, booking, tracking, support, and payment tools. We charge a platform / admin commission on completed jobs as configured for each service (for example, 20% admin commission means the professional share is 80% of the payable job amount, unless a different rate is shown). Commission and payout logic on the invoice or earnings screen at the time of the booking applies to that booking.

9. Acceptable use

You agree not to:

• post false, abusive, or illegal content, or fake reviews;
• book services for unlawful work or to harm any person or property;
• scrape, reverse engineer, or overload the Platform;
• impersonate another person or create multiple accounts to abuse offers;
• use another customer’s payment instrument without authority.

10. Reviews and content

If you submit a review, photo, or message, you grant Front Door a non-exclusive licence to use it on the Platform and in marketing. We may remove content that is defamatory, irrelevant, or against policy.

11. Intellectual property

The Front Door name, logo, app, website design, and software are owned by us or our licensors. You may not copy or reuse them without written permission.

12. Disclaimers

Services are provided by professionals “as is”. We do not warrant that a booking will always be accepted, that a professional will arrive at an exact minute, or that a repair will last a specific period unless a written warranty is given for that job. Live tracking, ETAs, and distances are estimates.

13. Liability

To the maximum extent allowed by Indian law, Front Door is not liable for indirect, incidental, or consequential losses (including lost profits or data). Our total liability for a claim relating to a booking will not exceed the amount you paid to Front Door for that booking. Nothing in these Terms limits liability that cannot be limited by law, including for proven fraud or personal injury caused by our gross negligence.

14. Indemnity

You will indemnify Front Door against claims arising from your misuse of the Platform, your breach of these Terms, or your on-site instructions to a professional.

15. Changes and termination

We may update these Terms, prices, service areas, or features. The updated Terms apply from the date posted on this page. Continued use means you accept the update. We may stop offering the Platform in a city or category with reasonable notice where practicable.

16. Governing law

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory consumer-protection rights you have in your home district.

17. Related policy

Our Privacy Policy explains how we handle personal data. If you need help, use the Help Center.

Contact

Front Door
Bengaluru, Karnataka 560001, India
Email: support@frontdoor.in
Phone: +91 82375 06083
Website: https://frontdoorfix.in